Privacy Policy

At Taqweem Online Quran Academy, we respect your privacy and are committed to protecting the personal information of our students, parents, website visitors and customers.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

By using our website, contacting us or enrolling in our online Quran classes, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you register for a free trial, enrol in a course or contact us, we may collect:

• Parent or student name
• Email address
• Phone or WhatsApp number
• Country and time zone
• Student’s age
• Selected course
• Preferred class timings
• Teacher preference
• Messages, enquiries and support requests

Student Learning Information

To provide personalised Quran lessons, we may collect:

• Student’s current Quran reading level
• Learning goals
• Attendance records
• Teacher feedback
• Lesson progress
• Course performance
• Parent feedback

Payment Information

When you purchase a paid plan, payment details may be processed by third-party payment providers.

Taqweem Online Quran Academy may receive transaction information such as:

• Payment status
• Amount paid
• Payment date
• Transaction reference
• Billing name or email

We do not intentionally store complete debit or credit card details on our website.

Website and Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website
• Cookie information
• General location based on IP address

2. How We Use Your Information

We may use your information to:

• Register students for free trial classes
• Arrange suitable class timings
• Assign an appropriate male or female teacher
• Deliver live online Quran lessons
• Provide personalised learning plans
• Process payments and confirm enrolment
• Communicate with parents and students
• Send class reminders and schedule updates
• Provide attendance and progress reports
• Respond to enquiries and support requests
• Improve our courses, website and services
• Prevent fraud, misuse and security incidents
• Maintain business and financial records
• Send promotional messages where permission has been given
• Meet legal and regulatory obligations

3. Legal Basis for Processing

Where applicable, we may process personal information because:

• It is necessary to provide the service you requested
• It is required to manage your enrolment or payment
• You have given us consent
• We have a legitimate business interest
• We are required to comply with legal obligations
• It is necessary to protect the safety and rights of our students, teachers or academy

4. Children’s Privacy

Our services are available to children under the supervision and involvement of a parent or legal guardian.

Parents or guardians should complete registration forms and provide information on behalf of children who are unable to provide valid consent themselves.

We do not knowingly request unnecessary personal information directly from children.

Parents may contact us to:

• Access their child’s information
• Correct inaccurate information
• Request deletion of information
• Withdraw consent where applicable

5. Online Class Platforms

Classes may be delivered through third-party video communication platforms such as Zoom, Google Meet, Skype or similar services.

These platforms may process information according to their own privacy policies. Parents and students should review the privacy settings of the platform used for classes.

6. Class Recordings

Classes are not routinely recorded unless recording is required for an agreed educational, quality, safeguarding or training purpose.

Where a lesson may be recorded, the student or parent will be informed where required.

Students, parents and teachers may not record, publish or distribute lessons without prior permission from the academy and the other participants.

7. How We Share Information

We may share limited information with:

• Assigned Quran teachers
• Academy administrators
• Customer support staff
• Payment processors
• Website hosting providers
• Email and communication providers
• Video-class platforms
• Analytics and security providers
• Professional advisers
• Government or legal authorities where required

We do not sell or rent personal information to advertisers.

Service providers may only receive the information reasonably necessary to perform their assigned services.

8. International Data Transfers

Because we provide online classes to students worldwide, personal information may be processed in countries other than the country where the student lives.

Where required, we take reasonable steps to protect personal information during international transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide academy services
• Maintain student progress records
• Process payments
• Resolve complaints
• Meet accounting requirements
• Protect legal rights
• Comply with applicable laws

Information that is no longer required may be securely deleted or anonymised.

10. Cookies

Our website may use cookies and similar technologies to:

• Keep the website working properly
• Remember user preferences
• Understand website traffic
• Improve performance
• Measure marketing results
• Protect the website from misuse

You may disable cookies through your browser settings. Some website features may not work correctly when cookies are disabled.

11. Marketing Communications

We may send information about:

• Course updates
• Free-trial opportunities
• New programmes
• Schedule availability
• Special offers
• Academy announcements

You may unsubscribe from promotional emails or messages at any time by using the unsubscribe option or contacting us.

Essential messages relating to active classes, payments or account security may still be sent.

12. Data Security

We use reasonable administrative, organisational and technical measures to protect personal information from:

• Unauthorised access
• Accidental loss
• Misuse
• Unlawful disclosure
• Alteration
• Destruction

However, no internet-based system can guarantee complete security.

13. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict certain processing
• Object to marketing
• Withdraw consent
• Request a copy of your information
• Submit a complaint to an appropriate data-protection authority

Some rights may be limited where information must be retained for legal, financial, safeguarding or contractual reasons. These categories reflect common data-protection rights recognised under GDPR-style frameworks.

14. Third-Party Links

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, content or security of external websites. Users should review the relevant third-party privacy policies before providing information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies or legal obligations change.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

For privacy questions or requests, contact:

Taqweem Online Quran Academy
Email: taqweemacademy313@gmail.com